ARCHES Family First Day Center Program Manager

• Bachelor's degree in Administration, Social Services, or a related field;
• Two years of experience in administration or program management/coordination in a social service or community services setting
• Four years of supervisory experience; or an equivalent combination of education and experience.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass Oregon Department of Human Services criminal background check.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass pre-employment and random drug screens.

• A preference will be given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Ability to read, analyze and articulate technical procedures and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

• Responsible for the management of a day center serving families and individuals with children in the community.
• Manages the day-to-day operations and administration of the ARCHES Family First Day Center.
• Provides support to staff when client interactions escalate.
• Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
• Manages ARCHES Project DHS partnerships with the goal of supporting vulnerable families. These partnerships include:

• Fresh Start: A family reunification program.
• Supports TANF eligible families with children.
• Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance of all funding streams.
• Develops programmatic marketing materials that explain and promote program services.
• Complies with agency quarterly and annual reports, including, but not limited to the Homeless Management Information System (HMIS).
• Assists in the application for new and current grant opportunities.
• Prepares high quality written reports as required by the program, agency and external funding sources.
• Actively and effectively participates in internal and external meetings, the local Continuum of Care (COC), trainings, and other compliance events.
• Participates as a leader on the program's management team.
• Models full compliance with MWVCAA Safety and Personnel Policies.
• Attends and engages in required annual trainings.

• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Occasionally lift up to 25 pounds.
• Manual dexterity for computer and office equipment, and the capacity to quickly learn new technologies.
• Occasional driving in all weather conditions to Agency and community sites in Polk and Marion counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.
• Requires advanced problem-solving, creativity, and resourcefulness while frequently encountering situations that fall outside of clear Agency policies and procedures.

• Regularly works indoor and outdoor in cold weather, heat and other extreme climate events.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Frequent interruptions and demands; frequent noise.
• This position requires on-site work and is not eligible for remote work.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.

Mid-Willamette Valley Community Action Agency