Senior Manager, Infrastructure Core Services

• Lead the development and execution of technical strategy for the enterprise.
• Direct and coordinate all aspects of information technology infrastructure and architecture and establish priorities for systems design, implementation, and maintenance to maximize organizational performance.
• Provide oversight of data center and cloud operations, end-user compute and directory services, and unified communications technology while approving the initiation, completion and changes to infrastructure projects.
• Provide leadership and set direction for all infrastructure technologies across a blend of co-located, on-prem, and cloud environments (design, projects and operational matters). Ensure that the NYPA Infrastructure remains leading edge and meets all business requirements.
• Provide technical, strategic, and operational assistance to NYPA sites for infrastructure technologies so that NYPA sites remain in-line with enterprise technology goals and standards.
• Design, develop and implement substantive guidance, procedures, and standards for service management, capital and O&M planning, infrastructure development, testing and deployment efforts with primary focus on IT's technical services. Ensure that the required Service Level Agreement, quality and budget parameters are in-line with the values defined by management for each production customer.
• Plan, prepare, establish and monitor components of the IT Infrastructure Capital and O&M budget including building the business case and providing cost/benefit analysis for technology investments. Approve and/or recommend for approval, equipment, hardware, software, systems, services and other related items as applicable to install or maintain technical services.
• Manage employees by establishing annual performance goals, allocating resources, assessing annual performance, and determining individual merit, incentive and/or promotional increases. Supervise and provide leadership, coaching, guidance, training, career counseling and staff development
• Work with staff members and other business units at remote NYPA sites to achieve infrastructure goals and objectives

• Demonstrated capability to drive complex infrastructure projects to successful completion and manage department and project budgets and funding
• Results-oriented with ability to lead the team in building and managing the next generation infrastructure solutions.
• Establish, plan, and administer the overall goals and direction for the infrastructure team
• Oversee and drive the implementation of key IT/Business infrastructure initiatives
• Establish and maintain strong partnerships with key technology vendors
• Interact with key IT/business stakeholders to proactively identify business problems that can be addressed with innovative technology solutions
• Develop strategic direction and long-term roadmap for NYPA's datacenters
• Develop business continuity strategy for support of critical applications to meet required SLA's
• Develop and manage the Infrastructure group annual budget and project budgets
• Assess the relative impact of industry trends to current and future infrastructure needs within NYPA
• Develop a model that keeps the NYPA Infrastructure team on the leading edge of innovation and adaptation of technology
• Provide technical strategic and operational assistance to NYPA sites for infrastructure technologies so that NYPA sites remain in-line with enterprise technology goals and standards
• Excellent interpersonal, oral/presentation and written communications skills in both technical and non-technical language. Ability to effectively communicate with varying levels of management and staff in both the Business Unit and in IT.

• Bachelor's Degree. Business, Information Management, or a related field preferred
• Minimum 7 years managerial experience with information systems and significant, demonstrated technical skills in data center and cloud operations, network equipment and protocols and telecommunication technology preferred.
• Experience leading technology projects and driving them to a successful completion on time
• 3 years experience successfully leading, motivating, and building a technology engineering and operations team preferred.

• May be required to take trips to NYPA facilities to address issues. May be required to travel overnight to NYPA facilities.
• May be required to travel to NYPA's hot-site as part of NYPA's Disaster Recovery/Business Continuance Hot-Site procedures.

New York Power Authority