Service/Project Coordinator- Alarms Division

Red Hawk Fire Protection

  • Puyallup, WA
  • $26.00-28.00 per hour
  • Permanent
  • Full-time
  • 3 days ago
Job Responsibilities: This performs a wide variety of duties required to maintain the efficient, day to day operations of the alarm department. The Service/Projects Coordinator should be a self-starter possessing time management, scheduling, sales, and leadership skills and experience.ResponsibilitiesSpecific responsibilities include (but are not limited to):
  • Assist in managing and leading Service & Inspections for the Alarm Department in a professional manner; always looking out for the best interest of the Company.
  • Maintain an orderly departmental environment, including making sure team members are maintaining departmental records and file systems in accordance with the divisional directives.
  • Establish and nurture relationships with clients.
  • Answer all requests for service and provide solutions for special requests if needed.
  • Ensure that the techs in the field are aware of any changes or special instructions.
  • Maintain parts on hand inventory to ensure timely response to customer needs.
  • Work on projects start to finish and be involved in customer follow up.
  • Ensure all work scheduled is serviced, invoiced, and reported if needed.
  • Make sure the customer is satisfied with the work completed.
  • Constructively handle (or relay to your supervisor for the handling of) all customer complaints related to your department.
  • Constantly strive toward continuing professional growth and work to improve your business skills.
  • Honor all schedules and commitments.
  • Build new customer relationships while nurturing old relationships.
  • Assist with service bids.
  • Assist with part orders.
  • Answer, screen and transfer phone calls.
  • Gather job and billing data from customer.
  • Complete job setup for all new jobs in department – Job setup in Sage/Service.
  • Certified Payroll setup (working with accounting).
  • Answering customer questions regarding invoicing.
  • Entering Purchase Orders.
  • Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
  • Invoice approval.
  • Fill out any contractual documents needed to facilitate a completed contract.
  • Read through contracts searching for keywords – Certified Payroll, due date, invoices, pay apps, waivers, insurance requirements, OCIP, CCIP, retention.
  • Complete project close out upon completion of project.
PREFERABLE CONSTRUCTION BACKGROUNDEssential skillsExcellent written and verbal communication skills, organization skills, adaptability, ability to multi-task, attention to detail, decisive and action-oriented, strong time management skills, self-motivated, strong customer service skills, team player, highly competent with productivity software (MS Office products, Cloud based platforms) and other computer applications. Knowledge of Sage and Service Trade is a bonus.Working ConditionsExpected working hours and conditions are as follows:Monday – Friday 7:00am to 3:30pmPhysical RequirementsRepetitive tasks including, but not limited to:
  • Computer/tablet operation
  • Sitting at a workstation or desk
  • Email, telephone and direct communication.
Direct ReportsNoneSalary Range: $26.00-$28.00 per hour Depending on ExperiencePaid Time Off: 80 hours upon completion of 90-day probationary periodHoliday: 8 Paid HolidaysHealth: Medical, dental, vision 100% coverage for employee after successful completion of 90-day probationary period.4% 401k Match

Red Hawk Fire Protection