Patient Services Coordinator II
Massachusetts General Hospital
- Boston, MA
- Permanent
- Full-time
- 36 hours per week; Mon, Wed, Thurs, Fri 7:00 am -4:30pm
- Consistently demonstrates courtesy and respect to patients and other customers
- Performs all check in functions as outlined by the MGH/MGPO Front Desk Standards of Operations including assuring arm band identification for all patients
- Performs the daily management of encounter form processing and reconcilement
- Ensures the completeness of all forms and performs basic ICD-9 coding, CPT procedure coding as required to complete the visit encounter forms for processing
- Understands all the HMO, Managed Care and other Third Party Insurers. Functions as a resource to patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
- Triages and manages complex telephone calls appropriately especially with regard to patients' clinical problems
- Maintains confidentiality and privacy which is consistent with HIPAA guidelines
- Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange for escort or interpreter services, as necessary.
- Receives, sorts, and distributes mail for the unit. Faxes and receives faxes containing confidential patient information. Assures that faxed patient information is distributed to the correct provider in an appropriate time frame.
- Coordinates and manages the flow of patient charts from practice settings to the Infusion Units
- HS Diploma/GED required
- Previous healthcare experience preferred.