Resident Services Coordinator-Scattered

Project for Pride in Living

  • Minneapolis, MN
  • $22.00-24.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
Accepting Applications until FilledWho We AreProject for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.Job SummaryThe Resident Services Coordinator will provide invaluable person-centered services and build meaningful relationships with the individuals served. This role helps individuals in our community maintain housing stability by carrying an average caseload of 20-25 scattered site participants who have experienced long-term homelessness. They are adept in navigating HarmReduction and the Housing First Model approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges.Essential Duties and Responsibilities:
  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs, and housing retention barriers.
  • Keep accurate, up-to-date documentation including but not limited to, goal plans, case notes, incident reports, funder data, receipts, etc.
  • Collaborate with the Housing Coordinator in transferring tenancy-sustaining services to the Resident Services Coordinator. Services are provided in-home and in the community.
  • Provide support and backup to staff as needed.
  • Connect households to security deposits, furnishings, basic needs, and emergency resources.
  • Provide tenancy-sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Visit and inspect participant apartments monthly to ensure that they are properly maintained.
  • Assist with the housing recertification process.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
  • Help residents build social support with family, peers, neighbors, etc.
  • Provide and/or facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.
  • Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
Minimum Requirements:
  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
  • Experience with case management or developing supportive housing service plans.
  • Ability to provide crisis intervention and support.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Ability to efficiently coordinate, track, and complete multiple tasks as well as adjust to changing priorities.
  • Ability to work independently and as a team member.
  • Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus.
  • Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.
Minimum Technology Qualifications:Ability to use:
  • Microsoft Office Suite: Excel, Outlook, and Word
  • Electronic timecard system
  • SharePoint file system
  • Database systems, particularly Apricot
  • Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.
Education and/or Experience:
  • 1-3 years of experience with the target population served preferred.
  • A course of study in a health or human services-related field leading to a Bachelor of Arts, Bachelor of Science, or Associate degree.
Salary/Wages: $22.00-$24.00 Hr., DOQHours: Monday-Friday 8:30 am- 4:30 pmBenefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; Two weeks of comprehensive onboarding, 20 hours of field-specific training, and $300 of yearly professional development funds—learning opportunities, including the Intercultural Development Inventory, Courageous Conversations about Race, and Affinity Spaces.BSW/MSW candidates can gain practice hours and supervision toward their licensure; an impactful presence in an organization that makes a difference in many lives.How to Apply:Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve, particularly those disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm all newly hired employees' identity and employment authorization.In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Project for Pride in Living