Customer Service Representative
- South Jordan, UT
- Permanent
- Full-time
Role: Customer Service Rep
Interview: In person 60minutes
Location: 680 West 10000 South, South Jordan, UT 84095
Shift:
- Training Hours (Fixed): Monday to Friday, 9:30 AM – 6:00 PM (local time) for approximately two weeks, followed by the assignment of new shifts.
- Post-Training Work Hours: Candidates must be available between 8:00 AM – 9:00 PM MST (8 Hours work/Per day) as per assigned shifts.
- Weekend Shifts: If shifts include weekends, candidates will work either Saturday or Sunday (not both), between 8:00 AM – 10:00 PM EST.
Contract Length: 6 Months
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
Target Start Date: *upon completion of new hire onboarding.Job Description
Preference for 1 of the following criteria:
- College Degree
- Previous contact center experience.
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include client's Cash Management products and services, **** Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center.
- College Degree Preferred or High School Diploma.
- Experience in financial service center or Call center experience is required.
- Proficiency in Microsoft Word and Outlook programs.