Account Sales Representative
Elmet Technologies LLC
- Euclid, OH
- Permanent
- Full-time
- Confers with customers and Sales Managers by telephone and email in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints.
- Responsible for timely and accurate processing of customer inquiries and orders from quotation through delivery.
- Directs customer complaints through proper channels and where appropriate recommends corrective actions.
- Collaborates with Operations and Supply Chain and Logistics to ensure on-time delivery.
- Complies with import/export requirements and coordinates transport of orders with Logistics department.
- Ensures material availability in line with sales forecast to meet customer demands for products by apprising management of inventory shortages or overstocking.
- Communicates inventory deviations to appropriate personnel and administers consignment inventory within parameters of customer contract.
- Develops strong working relationship with customers and internal departments.
- Keeps at all times a professionally organized working environment, including updating of lists and reports, maintaining of correct and complete order files, disposal of obsolete documents and papers, proper maintenance of email account.
- Follows established protocol for Voice Mail messages and email Out of Office
- High school diploma or equivalent
- 3-5 years of experience in technical/industrial customer service, manufacturing or corporate logistics is preferred.
- Experienced with electronic business systems such as CRM and/or SAP, ETQ.
- Understanding of trade compliance and knowledge of import/export procedures is a plus
- Proficient in Microsoft Office products
- Ability to communicate proficiently both orally and in writing using the English language.
- This position may require the applicant to be licensed under certain United States laws and regulations
- Competencies include Customer orientation, result orientation, effective communication, teamwork and cooperation, relationship building, self-confidence, organizing and planning.
- Business needs and trade compliance requirements mandate that this position be held by a U.S. Citizen or U.S. Permanent Resident.