Senior Technical Program Manager
Intercom
- San Francisco, CA
- Permanent
- Full-time
- Work with team and group leadership to clarify, understand and shape initiatives
- Partner with product, design and engineering to break these initiatives into projects
- Ensure projects have clear, impactful purposes, goals and milestones
- Drive visibility, shared understanding and alignment across partner teams through excellent communication of projects and ownership of the GTM systems roadmap
- Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing
- Identify issues, risks, dependencies, and develop mitigation and escalation strategies
- Streamline process improvements and ways of working to support our GTM machine
- Deep understanding of technology, system architectures, and data flows, guiding technical teams in complex implementations
- Strong leadership, influencing, and alignment capabilities through effective communication
- Has mastered the foundations of planning, sequencing, resourcing and managing programs of work
- Ability to clarify ambiguous problems and translate them into concrete, actionable plans
- Ability to analyze complex business processes, identify inefficiencies, and propose advanced process improvements
- Proficient in advanced requirement elicitation and documentation techniques to ensure clear project specifications
- Experience working with Go To Market teams, systems, and applications, specifically Salesforce
- Deep understanding of the Quote-To-Cash process and supporting technology
- Hands-on experience with the Salesforce platform (administration and/or development)
- Experience working with applications such as: Stripe, Snowflake, NetSuite, Workday
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Open vacation policy and 10 corporate holidays
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!