Customer Service Representative
- Tacoma, WA
- $21.00-23.00 per hour
- Permanent
- Full-time
- Assist customer with product questions, ordering, order tracking
- Issue credits or debits accurately when applicable
- Answer incoming calls
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
- Prepare delivery tickets and related shipping documents
- Understand the product availability and logistic issues of specific projects
- Check and review all orders assigned before they are shipped against delivery tickets
- Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
- High school diploma or equivalent or equivalent experience in related function
- At least 1 year of related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Dispatch experience preferred, but not required
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Slight lifting of ship tickets and overnight packages
- Pay is $21-$23/hr
- Vacation hours of two weeks per year
- Sick leave benefits in accordance with State Laws
- 401k plan
- Short-Term and Long-Term Disability benefits
- Nine paid Holidays per year
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion