Description:Job DescriptionPosition Title: IT Support SpecialistLocation: District OfficePay Grade: Salary SchedulePay Type: Salary -ExemptRetirement: RSAReports to: Chief Technology OfficerContract Work Year: 240 DaysMinimum QualificationsHigh school diploma or equivalent (GED) required.Extensive knowledge of computer networking (LAN/WAN).Demonstrated skills in computer hardware/software installation, maintenance, and repair.Valid driver’s license and ability to travel between district sites.Ability to lift up to 50lbs. and climb ladders as required.Preferred Qualifications:Technical certifications in current operating systems (Windows, Mac, or Server OS).Background in instructional technology.Experience with scripting and automation for system reliability.Skills & AttributesStrong problem-solving skills and ability to troubleshoot a wide range of technology issues.Effective communication skills to provide updates, training, and support to staff.Ability to work independently as well as part of a team.Commitment to continuous learning and adapting to emerging technologies.Position SummaryGuntersville City Schools is seeking a dedicated and skilled IT Support Specialist to serve as a Computer Technician, ensuring the implementation of a high-quality technology program throughout the school system. This position plays a vital role in maintaining and improving our technology infrastructure, supporting students, faculty, and staff in their daily use of technology.Essential Duties & ResponsibilitiesInstall, maintain, and troubleshoot computer hardware and software across all district sites.Troubleshoot Local Area Networks (LANs) and Wide Area Networks (WANs).Process warranty claims and product registrations for district technology.Manage and coordinate inventory of hardware and software within the work ticket system in collaboration with Media Specialists.Assist with Chromebook deployment, troubleshooting, repairs, and administration through Google Admin Panel.Maintain PC systems: troubleshooting, reimaging, and resolving software/hardware issues.Administer and support district servers (File Sharing, MDM, Printing, Caching, Plex, Web, etc.).Support classroom technologies including: Newline interactive boards, printers, document cameras, etc.Provide training and support to teachers on educational tools such as Google Classroom, Google Drive, and Newline Boards.Remotely monitor, analyze, and resolve technical issues to minimize downtime.Continue professional development by attending workshops and staying informed on new technologies.Perform additional duties as assigned by the Chief Technology Officer.Essential Duties:Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position’s role as part of the overall organization. Job descriptions do not list all tasks an employee might be expected to perform and they do not limit the right of the employer/supervisor to assign additional tasks or otherwise modify duties to be performed – even if seemingly unrelated to the basic job. Every employee has a duty to perform all assigned tasks (An employee who is assigned a duty or task believed to be unlawful should report the assignment to their direct supervisor). It should also be noted that the order of duties/responsibilities as listed in the job description is not designed or intended to rank the duties in any order of importance relative to each other.Minimum Requirements: In filling a vacant position, preferred or required credentials regarding education, training experience, and other bona fide occupational qualifications may be established. The credentials shown in the job description may be interpreted only as the minimum criteria existing at the time the description was developed. Other bona fide occupational qualifications and criteria may be used as needed in the selection process.The Guntersville City Schools System does not discriminate on the basis of age, race/color, religion/creed, gender, national/ethnic origin, disability, or citizenship status.
