Senior Business Operations Analyst - Concierge Medicine and Executive Health
Mass General Brigham
- Boston, MA
- Permanent
- Full-time
- Compiles monthly reports on the department’s activity combining and merging data from multiple resources
- Runs frequent reconciliation reports between CRM and EPIC (and within each system) to ensure financial completeness
- Tracks AR and AP for the department for timely payments
- Reconciles CRM and client account in EPIC for proper cost allocation and payments
- Supports specialty projects (Third Option, Prime Care) with their billing reconciliation and reporting
- Assists with budgeting each Fiscal Year and maintains awareness of budget needs throughout the year
- Performs data analysis, identifying opportunities and making recommendations to the Administrative Director
- Is an expert in EPIC and CRM systems, becoming the department’s subject-matter expert when relating to operational processes for current and prospective patients
- Processes invoicing and payment for both Executive Health and Concierge Medicine
- Follows-up on outstanding balances from patients with impeccable customer service
- Assists patients with EPIC billing questions to understand their Explanations of Benefits and self-pay requirements, in conjunction with the MGB Central Billing team
- Processes check deposits and refunds to patients
- Manages external vendor relationships including those with Executive Health clients and the CRM
- Employs customer service recovery tactics, as needed
- Collaborates regularly and positively with other members of the MGH, MGPO and MGB finance organizations
- Supports contract fulfillment in concert with MGB central contracting team
- Meets regularly with leadership to review ongoing projects and issues