Operations Manager
Camping World
- Houghton Lake, MI
- $28,000-96,000 per year
- Permanent
- Full-time
- Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
- Supervises daily Service Department activities
- Supervises shop personnel providing support with technical installations
- Trains employees on new products and safety procedures
- Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
- Tracks monthly departmental results
- Reviews departmental budget with Service Manager to maximize installation sales and fees
- Assures productivity standards are met
- Provides "cradle to grave" customer service
- May answer phones and provide assistance
- Maintains a safe work area for customers and coworkers
- Performs other miscellaneous duties as assigned
- May cross train to perform other duties
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
- Ability to communicate in a professional and tactful manner
- Ability to prioritize work assignments & analyze and write reports
- Ability to provide accurate and helpful information to customer
- Ability to handle problems and facilitate successful outcomes
- Willingness to accept additional tasks, duties and/or direction from management
- Some supervisory experience preferred
- Basic math skills
- Comprehensive knowledge of product installation activities
- Working knowledge of the activities, methods, procedures and policies of a Service Department environment
- General knowledge of products, installation schedules, product prices and current sale items
- Forklift experience/certification preferred or ability to be certified required
- Valid Driver's License Required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness