POSITION: SENIOR SCHEDULERDEPT: CENTRALIZED SCHEDULINGSHIFT: 10:30A-7PSTATUS: FULL TIME*ELIGIBLE FOR POSSIBLE RETENTION BONUSThis position combines duties and obligations of computerized procedure and exam scheduling, coordinating functions necessary for smooth operating of office, customer relations and computer operations, and when applicable, pre-registration of outpatient services. The Senior Central Scheduler demonstrates Composure, Customer Focus, Functional/technical Skills, Listening and Patience to achieve the best utilization of time and resources. Performs computer duties necessary to the function of Patient Financial, Surgery, and Medical Imaging Services; collecting demographic and insurance information in order to schedule basic and complex outpatient procedures and exams for Medical Imaging, Cardiopulmonary, and Interventional Radiology studies. To assure patient satisfaction standards, a Senior Central Scheduler demonstrates: responsibility, customer relations, accuracy, and teamwork. Consistent attendance and punctuality are essential requirements to maintain call center wait time goals.CENTRAL SCHEDULINGFULL-TIME / / 80 HOURS PER PAYThis position combines duties and obligations of computerized procedure and exam scheduling, coordinating functions necessary for smooth operating of office, customer relations and computer operations, and when applicable, pre-registration of outpatient services. The Level II Central Scheduler demonstrates Composure, Customer Focus, Functional/technical Skills, Listening and Patience to achieve the best utilization of time and resources. Performs computer duties necessary to the function of Patient Financial, Surgery, and Medical Imaging Services; collecting demographic and insurance information in order to schedule basic and complex outpatient procedures and exams for Medical Imaging, Cardiopulmonary, and Interventional Radiology studiesEducationMinimum Level of Education Required: High School completion / GEDLicensure/Certification/RegistrationMedical terminology certification upon 6 months of employment.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePrior job title or occupational experience: Required: 1 year of experience in Contact (Call) Center, Revenue Cycle or Scheduling rolePrior specific functional responsibilities: Demonstrated customer contact/ interaction skills. Clear concise verbal communication skills. Examples of complex decision making.Preferred experience: Three years of scheduling experience is preferred. Unit secretary experience on surgical or medical floor acceptable; revenue cycle/ scheduling in a surgical/medical office experience a plus.
