Systems Administrator
- Wilburton, OK
- Permanent
- Full-time
- Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions.
- Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the individual.
- Designs processes and improvements to resolve end user technology issues.
- Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
- Observes and evaluates current processes and recommends solutions to streamline current issues.
- Creates and communicates details for dashboards to drive performance improvements.
- Request and Change Management.
- Ensures all changes and requests are entered in ServiceNow.
- Ensures the fulfillment of end user requests for all plant Hardware and Software.
- Ensures changes are completed with proper documentation for SOX compliance.
- Reviews the forward schedule of changes for potential conflicts.
- Asset Management.
- Deploys new PC and other IT Equipment to end users and trains them in their use.
- Images and deploys PC's.
- Uses ServiceNow to maintain and track IT assets and inventories.
- Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging.
- Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced.
- Software Development.
- Maintain and improve current shopfloor software to align with Franklin standards.
- Drive improvements to increase performance and visibility of current software solution.
- Performs other related duties as required or assigned.
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Skills and Abilities
- Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
- Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
- Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
- Business Process Knowledge - Understands the process steps and purpose of the important business processes used by internal customers.
- Develop and maintain shop floor / production applications using C#, and SQL.
- Build Dashboards using SQL and Power BI.
- Collaborate with business analysts to understand and translate business requirements into technical solutions.
- Troubleshoot and debug applications to ensure optimal performance, and fix bugs.
- Bachelor's degree in computer science, computer information systems, or a related degree (required).
- 2 to 4 years of related experience (required).
- List our specific technologies: Microsoft Operation Systems (Required), Microsoft Office (Required), SharePoint (preferred), PTC tools (Preferred), JDE Enterprise One (Preferred), Cisco network and voice (Preferred), other shop floor and lab systems (Preferred), .NET development (C# Experience Preferred), Microsoft SQL Server (Preferred)
- List specific technology certifications expected: Microsoft (preferred).