Call Center Representative

Hatch Staffing Services

  • Milwaukee, WI
  • Temporary
  • Full-time
  • 6 days ago
We are seeking motivated and customer-focused Call Center Representatives to join our team. In this role, you will be the first point of contact for customers, providing support, answering questions, and resolving issues in a professional and efficient manner.Key ResponsibilitiesRespond to inbound calls, emails, or chats with professionalism and empathyActively listen to customer concerns and provide accurate solutionsUtilize internal systems to document interactions and follow processes accuratelyHandle multiple tasks simultaneously while maintaining attention to detailCollaborate with team members and adapt quickly to changing situationsQualifications & Skills
Soft Skills:Strong active listening and clear communication abilitiesEmpathy and patience when working with customersProblem-solving mindset and adaptability to different situationsTechnical & Process Skills:Proficient in computer systems and navigating multiple applicationsAbility to multitask while providing excellent serviceFamiliarity with customer service processes and best practicesOrganizational Traits:Strong time management and organizational skillsAbility to work independently with minimal supervisionHigh attention to detail and accuracyWhy Join UsSupportive team environment with room for growthOpportunity to develop valuable skills in customer service and communicationCompetitive compensation and benefits

Hatch Staffing Services