IT Support Specialist

JPC Partners

  • Sellersville, PA
  • Contract
  • Full-time
  • 9 days ago
JPC Partners is looking for an IT Support Specialist that will serve as the Level II IT contact to assist and support all Team Members for IT hardware, software, and systems; Provide end-user network access and training; Troubleshoot computer problems, determine source, advise, and provide appropriate action; Ensure Team Member workstations and network performance meet Bank and user requirements.
Essential Functions
  • Maintain a high level of customer service to personnel and customers regarding technology questions, support, and issues, providing on-site support to all locations as needed.
  • Provide level II trouble ticket support from the Help Desk, resolving support tickets in a timely manner, track 100% of all end-user interactions.
  • Install and troubleshoot desktop hardware and services for all business units, including PC / MAC hardware / software, phone system, printer, multi-function device, and network issues; do so following proper change control procedures.
  • Responsible for the installation of all client-side files and hot fixes in all three of the company’s environments (production, test, and training).
  • Maintain and update users’ access on various systems
  • Help configure company-owned devices and enrolling and supporting BYOD devices.
  • Maintain existing hardware, ensuring that hardware is functioning correctly and efficiently.
  • Maintain current inventory of all hardware and software.
  • Monitor and review network performance reporting and security reporting to ensure network performance. Work with vendors to resolve problems.
  • Maintain, update and monitor backup processes. Work with vendors to test current processes and to investigate and implement new and improved processes.
  • Assist in IT Department Disaster Recovery, support, documentation and quarterly reviews.
Requirements
  • Helpdesk, troubleshooting, and network experience; or equivalent applicable work experience
  • Ability to install, configure and maintain user workstations, printers, phones, networks, and related hardware and software
  • Technical knowledge of OnBase, Citrix, VMWare and Windows Server environments
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Excellent communication and problem-solving skills with the ability to communicate technical information to non-technical Team Members
  • Analytical and problem-solving skills
  • Ability to handle multiple concurrent projects in a high-pressure environment
  • Bachelor’s degree or relevant industry certification

JPC Partners