Rental Account Manager
- Bensenville, IL
- Permanent
- Full-time
Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customers
SCOPE OF DECISION MAKING:
Contacting actual decision maker, developing a competitive proposal. Training of RSR in proper phone skills and marketing techniquesCUSTOMER RETENTION:
Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals
SCOPE OF DECISION MAKING:
Retaining customers in a price competitive market. Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationshipTIME ADMINISTRATION:
Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.SCOPE OF DECISION MAKING:
Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivablesAdditional ResponsibilitiesPerforms other duties as assigned.Skills and AbilitiesStrong verbal and written communication skillsAbility to build strong customer relationshipsPerforms work independently with minimal supervisionHigh energy, self directed, self motivated and able to work as part of a team as wellFlexibility to operate and self-driven to excel in a fast-paced environmentCapable of multi-tasking, highly organized, with excellent time management skillsHighly thorough and dependableCommitted to good ethical business practicesMaintains a high degree of professionalismAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Detail oriented with excellent follow-up practicesQualificationsBachelor's degree required in Marketing or 5 years equivalent job related experienceOne (1) year or more sales experience or equivalent sales training requiredThree (3) years or more sales experience preferredOne (1) year or more Industry experience preferredDOT Regulated
NoRyder's most recently been named a “ ” by Women in Trucking, one of Fortune Magazine’s “ ,” one of “ ” by Newsweek.#FB #INDexempt #LI-JMJob Category Outside SalesCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: $48,000Maximum Pay Range: $52,000Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking .