Administrative Assistant

• Provide administrative support to the agency overall, including general clerical duties.
• Greet visitors, callers, and donors, and handle their inquiries or direct them to the appropriate persons according to their needs.
• Answer multi-line telephone system and give information to callers, take messages, or transfer calls to appropriate individuals.
• Monitor cameras and front door activity and respond accordingly to ensure security protocols are followed.
• Ensure confidentiality of all clients utilizing services.
• Assist in administering and tracking client survey responses to support grant reporting.
• Receive, record and organize both in-kind and financial donations.
• Communicate and conduct outreach for volunteer coverage needs of front desk for lunch breaks, all staff meetings, and vacation time.
• Maintain room reservation calendars and staff daily schedules
• Maintains the neatness and orderliness of the reception area and client waiting room.
• Stock free donation shelves and assists with donation sorting/storage as needed.
• Keep community resource information current and easily accessible, monitoring incoming brochures through tracking spreadsheet.
• Adhere to organizational compliance with all local, state and federal regulatory agencies.
• Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards.
• Completes other duties as needed and/or requested to align with mission and vision of the organization.
• Serve as back-up with other administrative functions as assigned.

• Excellent communication skills, experience with a multi-line telephone system, as well as outstanding client service.
• Ability to handle crisis situations calmly and professionally.
• Verbal and Written Skills - ability to convey information effectively and as appropriate for the needs of the audience.
• Proficient in MS Office.
• Sensitivity to issues facing survivors of domestic violence, sexual assault, child abuse and trafficking.
• Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - understanding written sentences and paragraphs in work related documents.
• Time Management - managing one's own time and the time of others.
• Service Orientation - actively looking for ways to help people.
• Coordination - adjusting actions in relation to others' actions.
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring - monitoring/Assessing performance of yourself to make improvements and take corrective action.

• Requires at least a high school diploma or equivalent
• 1 year administrative experience

• This is a largely sedentary role, but movement up and down stairs is required.
• Requires lifting of files and donations, opening filing cabinets, and bending and standing as necessary. This would require the ability to lift up to 25 pounds.

• Works predominantly indoors but may require the need to travel between different buildings.
• The Noise level in the work environment is usually moderate.

• Full current address
• Date of birth
• Gender
• Social Security number
• Height
• Weight
• Hair color
• Eye color
• Ethnicity
• Place of birth
• Citizenship

• Government-issued driver's license
• Learner's permit (plastic card only with photo and signature)
• National/State/County identification card
• Passport
• Military ID
• Military ID for spouses and dependents
• Alien registration card (Green card, permanent resident visa)

• Social Security card

The Womens Center Inc