Account Servicing Specialist - FPD/Recourse

Veros Credit, LLC

  • Ontario, CA
  • Permanent
  • Full-time
  • 11 days ago
About Us:Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.Some of our benefit offerings include:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Accident, Hospital, Indemnity Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)
  • Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
  • Referral Bonus
  • Quarterly lunches
  • Daily fresh fruit
  • Office Starbucks Coffee/Latte/Espresso Machine
  • And a lot more!
About The Position:The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months).Essential Responsibilities:
  • Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
  • Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
  • Effectively negotiate with customers to obtain firm commitments for payment.
  • Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Initiate and monitor repossession efforts to recover collateral.
  • Maintain satisfactory work efforts on multiple queues based on specified requirements.
  • Meet and/or exceed daily and monthly goals.
  • Perform other duties as assigned.
  • Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
Essential Requirements:
  • 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret and apply federal, state, and local collections regulations.
  • Ability to interact with others in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.
Salary: $17.00 - $22.00 per hour + BonusVeros Credit, LLC is an equal opportunity employer.**This Organization Participates in E-VerifyKeywords:Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Veros Credit, LLC