Manager, Infrastructure Systems (Server Run Team)

Emory Healthcare

  • Atlanta, GA
  • Permanent
  • Full-time
  • 9 days ago
Overview:Be inspired. Be valued. Belong.At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
Ongoing mentorship, development, leadership programs...and more!Work Location: Atlanta, GA (100% remote with ability to attend in person meetings upon request) Description:The Manager of Infrastructure (Server Run Team) is responsible for leading a team of technical engineers in supporting a large enterprise environment. This role involves developing and implementing short- and long-term goals to meet organizational objectives, recruiting and retaining staff, establishing and enforcing policies and procedures, and monitoring the performance of server systems to ensure they are secure, highly available, and performant. The Manager collaborates with IT leadership and cross-functional teams to drive infrastructure initiatives that support business growth and operational efficiency.The Infrastructure Manager for the Run team oversees daily operations and support for core systems, including VMware, Azure, and on-prem infrastructure. This role leads Tier 2 support, manages break/fix activities, and ensures stability, performance, and incident response across the server environment. This team handles additional run support areas including OS support, server patching, Active Directory, Cascade, and SearchBlox.RESPONSIBILITIES:Team Leadership & Development:
  • Manage and mentor a team of technical engineers, fostering a culture of collaboration and professional growth
  • Recruit, retain, and develop staff to maintain a high-performing infrastructure team
  • Establish performance expectations and conduct regular evaluations to ensure continuous improvement
Infrastructure Planning & Implementation:
  • Develop and implement short and long-term infrastructure goals aligned with organizational objectives
  • Lead infrastructure projects and initiatives to enhance system capabilities and operational efficiency
  • Ensure high availability, security, and scalability of enterprise infrastructure systems
Policies, Procedures, & Performance Monitoring:
  • Establish and enforce policies, procedures, and key performance indicators (KPIs) for infrastructure operations
  • Monitor the operations and performance of server systems to ensure optimal performance and security
  • Implement best practices to maintain a highly reliable, mission-critical, geographically dispersed production environment
Technical Issue Resolution & Support:
  • Coordinate and resolve technical issues promptly to minimize downtime and service disruptions
  • Collaborate with internal teams and external vendors to troubleshoot and implement solutions effectively
  • Provide strategic input on technology investments and enhancements
Collaboration & Strategic Initiatives:
  • Work closely with IT leadership to align infrastructure strategies with business needs
  • Drive continuous improvement initiatives to enhance infrastructure reliability and efficiency
  • Ensure compliance with regulatory requirements and industry standards
MINIMUM QUALIFICATIONS:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field
  • Experience: Seven years of experience, including designing and implementing highly complex systems on multiple platforms
  • Technical Expertise: Experience managing a highly reliable, mission-critical, geographically dispersed production environment
  • Strong understanding of enterprise infrastructure, networking, and security best practices
  • Knowledge of cloud-based and on-premises infrastructure solutions
  • Experience with automation, configuration management, and system monitoring tools
  • Skills: Excellent leadership, communication, and problem-solving abilities
  • Ability to work independently and collaboratively in a dynamic environment
  • Strong analytical and decision-making skills
Preferred Qualifications:
  • Master's degree in a relevant field
  • Experience with ITIL frameworks and service management best practices
  • Relevant certifications such as PMP, AWS Certified Solutions Architect, or Microsoft Certified: Azure Administrator
Additional Details:Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at . Please note that one week's advance notice is preferred.

Emory Healthcare