Case Manager I - Wintonia Apartments

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

• Work with clients to identify barriers to create and document a housing stability plan in the case management database.

• Build rapport, provide support and advocate for a diverse range of clients including individuals who are actively using substances and/or are living with significant mental/physical health challenges using harm reduction approaches when applicable.

• Participate in verbal de-escalation and other interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.

• Provide support and mediate disputes between clients.

• Adhere to and follow program specific guidelines and regulations.

• Assist clients in mitigating behaviors that could adversely affect their ability to continue in the program by participating in care coordination and care review meetings.

• Assist clients in obtaining documentation needed to obtain/maintain housing and accompany clients to outside appointments as needed.

• Meet with clients on an ongoing basis to ensure that they are making progress on their goals.

• Provide clients with referrals to other community resources to resolve barriers to housing, and develop and maintain cooperative relationships with current programs providing services.

• Assist clients in moving into/maintaining their housing units as needed.

• Ensure the client documentation aligns with agency and program standards.

• Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.

• Maintain accurate record of hours worked and turn in timesheets on schedule.

• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.

• Follow established credit card policy for any purchases.
• Work in-person at a program and attend required in-person agency meetings.
• Other Duties as assigned.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

• Associate’s degree in social work, social services or related field or equivalent work experience or credentialing such as a certified peer counselor.
• One to two years’ experience performing work related to housing and/or employment assistance.
• Must be able to attend required meetings and trainings.
• Understanding of problems homeless individuals and families often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Proficiency with Microsoft offices suite, strong written and oral communication skills and ability to quickly learn the client services database.
• Ability to work independently and as a member of a staff team.
• Must have the capacity to take initiative to ensure job duties and client outcome expectations are met.
• Support and uphold the mission, beliefs and values of the Coordinated Care Agency, Catholic Community Services and Catholic Housing Services.
• Willingness to learn and work within a diverse environment.
• Criminal history background checks are required prior to employment.
• Commitment to harm reduction program model.
• Access to reliable transportation to travel throughout King County as needed for the program.

• Bachelor's degree in social work, social services or related field.
• Valid WA State Driver's License and ability to meet CCS Driving Policy requirements.
• Knowledge of the local subsidized housing and low-rent private housing market.
• Relevant experience with high-acuity and/or chronically unhoused individuals.
• Secondary language proficiency.

Catholic Community Services of Western Washington