Strategic Account Manager, North America
- Chicago, IL
- Permanent
- Full-time
- Define and develop the customer retention and growth strategy.
- Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
- Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
- Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
- Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
- Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.
- Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
- Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
- Manage customer renewals and contract negotiations in accordance with internal governance and processes.
- Promote and embed new tools and services across your customer base.
- Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.
- Must be able to travel every now and again to headquarters in London and clients in North America.
- Define and develop the customer retention and growth strategy.
- Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
- Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
- Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
- Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
- Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.
- Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
- Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
- Manage customer renewals and contract negotiations in accordance with internal governance and processes.
- Promote and embed new tools and services across your customer base.
- Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.
- Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
- Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
- Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
- Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
- Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.