Senior Desktop Support Specialist
TekSynap
- Blue Ridge Summit, PA
- Permanent
- Full-time
- Daily tasks include providing systems checks for workstations and telephones, responding to reports of workstations offline, and remediating within the same duty day.
- The job requires strong customer support and interpersonal skills.
- The ideal candidate will have some experience with windows servers, basic networking skills, telephone skills, and experience with the Remedy trouble-ticket systems.
- The Desktop Support technicians will support all desktops and multi-functional devices on location and for Events/Conferences
- Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment
- Where required, administer and resolve issues with associated end-user workstation software products
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Accurately document and update all assigned incident tickets If necessary, liaise with third-party support and PC equipment vendors
- Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting Analyze, identify, resolve VPN, outlook, and network access issues Utilize Active Directory to manage user's accounts
- Active TS/SCI clearance
- Active IAT II certification (i.e. Comptia Security+)
- 5+ years of experience in a Tier 2 desktop support or similar role
- Strong problem solving and decision making skills.
- Ability to work autonomously as well as an integral member of a team.
- This is a 100% on-site requirement.
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
- Location: Raven Rock Mountain Complex, PA
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 10%