Front Desk Patient Registrar
Connecticut Institute For Communities
- Danbury, CT
- Permanent
- Full-time
- Unit: Administration
- Immediate Supervisor: Department Admin or designee
- Classification: Standard / Full Time (1.0 FTE) or Part-Time (Hourly)
- Status: Non-Exempt
- Directly Supervises: This position typically supervises no others.
- Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive.
- Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate.
- Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed.
- Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers.
- Collect all deductibles and co pays from patients according to payer guidelines and discount levels.
- Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected.
- Count and balance the day's collections with encounter forms.
- Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and/or billing questions.
- Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient's medical record.
- Collect copies of required identification and financial documents along with all required signatures.
- Minimum High School Diploma or equivalent, AA preferred.
- Previous medical office experience preferred.
- Computer experience is required, experience with electronic medical records are preferred.
- Applicants with multiple language capabilities (English, Spanish, and/or Portuguese) are preferred.
- Recent documentation free of communicable diseases (i.e. TB and COVID); and
- Recent fit for duty examination.