Operations Supervisor

RATP

  • Columbia, SC
  • $25.50 per hour
  • Permanent
  • Full-time
  • 8 days ago
Job Description:MissionThe Operator Supervisor is in charge of all day-to-day field operations for all operational routes. This includes providing direction and oversight to all employees to maintain high levels of efficiency and customer service. Responsibilities for this position include but are not limited to: planning, directing and assignment of work, coaching and mentoring employees, providing counseling and/or discipline as necessary and exercises discretion and judgement when resolving operational complexities and employee complaints.ProfileEssential Functions / Process Responsibilities include the following
  • Consciously creates a workplace culture that is consistent with the overall
organization and emphasizes the identified vision, guiding principles and values ofthe organization.
  • Assists staff to proactively address questions and ensures proper handling of
customer issues or concerns.
  • Maintains transparent communication with all levels of the organization to include
staff, leadership, and the client.
  • Reviews and analyzes daily operational reports to ensure service goals are met.
  • Maintains operational service levels by enforcing quality and customer service
standards and resolves quality and customer service problems, identifies andanalyzes trends and provides recommendations for operational improvements.
  • Receives incoming calls on telephone and radio communications systems.
  • Dispatches and coordinates the use of vehicle and driver resources to meet daily
operational schedules.
  • Prepares trip reservation assignments to operators.
  • Assists with the schedule writing and maintaining accurate records.
  • Assists, plans, and manages additional events that are required for operational
services.
  • Answers incoming calls to provide information to patrons concerning bus schedules
and other trip information.
  • Counts and completes daily receipts, cash if applicable and maintains accurate
records.
  • Reviews & analyzes road conditions, traffic flow, vehicle, and driver availability, and
other pertinent operational factors to determine daily trip scheduling capacity.
  • Determines & implements adjustments to schedules and routes based on various
information available concerning routes and customer service needs, as necessary.
  • Responds to employee complaints and concerns and provides recommendations
for disciplinary actions.
  • Delivers coaching and discipline to employees
based upon review of the employees' records andRATP Dev policies and the collective bargaining agreement.
  • Investigates accidents and incidents ensuring proper handling of the investigation
and documentation.
  • Analyzing findings from investigations of accidents and incidents, determines the
preventability of the accidents and incidents, and provides recommendations toSafety concerning the level of discipline to issue if necessary.
  • Operate all modes of service and support vehicles in a safe manner, and when
ApplicableRequirements:Requirements:
  • Knowledge of the operational characteristics of buses.
  • Knowledge of dispatching functions including scheduling, routing, use of pertinent
forms,
  • records, and applicable regulations and procedures.
  • Some knowledge of office practices and procedures.
  • Ability to make rapid and accurate arithmetic computations.
  • Ability to understand, interpret, and effectively carry out written and oral
instructions.
  • Ability to multi-task and handle various tasks at once.
  • Ability to react quickly and calmly in emergencies.
  • Ability to keep simple records accurately.
  • Ability to gain knowledge of the geography of The Midlands.
Preferred Education, Residency, and Experience:
  • High School or GED required.
  • Previous dispatch experience, preferred.
  • Must be at least 21 years of age
  • Must have a valid Class A/B Commercial Driver License, with passenger
endorsements.
  • Must demonstrate a stable work history. Applicants should be prepared to provide
additional
  • employer information in cases where previous employment cannot be otherwise
verified.Driving Record
  • Driving records must not reflect moving violations within the last 3 years.
  • Have a safe driving record with no DUI conviction during the past ten (10) years,
  • third party multi-state record check and no felony
convictions for violent crimes.
  • Criminal and Pre-Employment Background Record.
$25.50/HRWe are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

RATP