Senior Systems Administrator (Endpoint Technology)
- Olathe, KS
- Permanent
- Full-time
- Designs and develops complex, integrated solutions to meet business requirements or enhance performance of Garmin’s client computing systems
- Performs and evaluates costs analyses and vendor comparisons from small through large scale projects to ensure cost-effective and efficient operations. Measures feasibility of various approaches and makes recommendations
- Provides escalated, technical support to customers by investigating and resolving systems-related matters of significance; provides support remotely or in person as required
- Provides oversight and management of desktop management systems, including remote support capabilities, application packaging, package distribution, patch management, and other requirements as driven by business requirements and management direction
- Continuously develops technical subject matter expertise on established and emerging desktop, tablet, laptop, and client software and other device-based technologies
- Communicates effectively regarding system operations and environment changes
- Adheres to SOX, PCI, and other regulatory requirements as dictated
- Ensures that all security requirements are met or exceeded
- Provides technical input to solution development plans and concept documents and foresees risks and communicates and mitigates those before problems arise
- Shares knowledge and actively mentors less experienced IT Administrators (Administrator 1 & 2)
- Performs and plans major version upgrades and tunes systems using experience and deep knowledge of area
- Designs and implements effective monitoring of enterprise systems
- Plans and manages technical projects involving other teams and communicates technology effectively to non-technical associates and management
- Recognizes and understands technology impacts within the business
- Contributes to technical research on new technologies, processes or procedures and documents technical designs and procedures for team library
- Provides reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems
- Uses tools and scripting to efficiently manage technology
- Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, Business or another relevant field AND a minimum of 5 years relevant experience OR equivalent combination of education and relevant experience
- Ability to author and implement advanced scripting and coding to automate technical needs
- Demonstrated ability to implement new technologies effectively and demonstrated quality and effectiveness in work documentation and organization
- Demonstrated ability to solve complex technical problems independently
- Expertise in managing Windows, Mac and Linux operating systems
- Advanced knowledge of endpoint management tools (Microsoft Configuration Manager, Microsoft Intune, Jamf, NinjaOne)
- Experience with Active Directory and Microsoft Entra ID
- Experience with Mobile Device Management (Android, iOS)
- Ability to package and deploy applications/patches to endpoint devices
- Advanced troubleshooting skills with the ability to diagnose and quickly resolve endpoint issues
- Proficiency in reviewing and interpreting system logs to determine root cause
- Ability to document technical procedures and share knowledge with peers