HR Shared Services Specialist

Steris

  • Mentor, OH
  • $50,150-54,000 per year
  • Permanent
  • Full-time
  • 28 days ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAs an HR Shared Services Specialist you will provide a range of services in support of the HR Operations function in North America. In this role you will manage critical employee lifecycle processes such as onboarding, orientation, internal mobility, relocation, immigration services, offboarding, and compensation actions. Working closely with HR Business Partners, Managers, Vendors, and Associates, you will provide exceptional Customer service, efficient handling of requests, and subject matter expertise on the processes supported. You will identify opportunities to continuously improve processes and service level and share those ideas with HR Services team and leadership. As an HR Shared Services Specialist you will serve as a first contact for HR related questions by responding to incoming calls and emails related to a variety of common HR processes, such as on-boarding, offboarding, HR transactions, etc. Capability to work independently and as part of a team, escalating issues when necessary.This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days a week. (T, W, TH)What You'll Do as an HR Shared Services Specialist
  • Manage key employee lifecycle processes including onboarding, job transfers, compensaton actions, relocation, immigration services, offboarding, and position management.
  • Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors, and the HR case management tool (ServiceNow). Follow up as needed to ensure data quality and timely processing of actions.
  • Provide timely support to US and Canada employees, HR and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies.
  • Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure 'warm' handoff and exceptional Customer service.
  • Serve as Subject Matter Expert, providing guidance and direction to employees, HR business partners and managers on a wide variety of HR processes, policies and tools.
  • Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws and regulations.
  • Partner with HR Business Partners to review data audits and make corrections.
  • Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal.
  • Continuous evaluation of HR processes or practices to identify improvement opportunities.
  • Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations.
  • Management of the National COVID Contact Center - including; fielding employee calls, recording positive cases, proactive communication with Management and HR Business Partners, strict adherence to established SLA's and timely closure/maintenance of employee COVID data.
  • Maintain employment files
  • Assist with other duties as assigned
The Experience, Skills and Abilities NeededRequired:
  • Bachelor's degree in HR or related Business field and minimum 2 years of relevant work experience OR HS Diploma/GED + 4 years of work experience, to include 2 years of HR, Benefits, Finance, Customer Service, or Payroll experience required.
  • Experience working with HR, Payroll, timekeeping or similar business systems.
  • Customer service experience required.
Preferred:
  • Ability to read, write and speak in French preferred.
  • Prior experience working with a case management tool preferred.
  • Process management experience preferred.
Other:
  • Customer focused
  • Process driven
  • Detail Oriented
  • Critical thinking skills
  • Priority setting
  • Ability to maintain composure under stressful situations and with frequent distractions.
  • Demonstrate a positive attitude and motivation to succeed.
What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.Here is just a brief overview of what we offer:
  • Market Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays
  • Excellent Healthcare, Dental, and Vision benefits
  • Long/Short Term Disability Coverage
  • 401(k) with a company match
  • Maternity & Parental Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Tuition Reimbursement and continued education programs
  • Excellent opportunities for advancement in a stable long-term career
Pay range for this opportunity is $50,150.00 - $54,000. This position is eligible for bonus participation.Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:Open until position is filled.STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 18,000 associates and Customers in more than 100 countries.If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.The full affirmative action program, absent the data metrics required by ยง 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.Req ID: 50261Job Category: Human ResourcesLocation:Mentor, OH, US, 44060Workplace Type: Hybrid

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