Client Solutions Manager
Epsilon
- Chicago, IL
- Permanent
- Full-time
- Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities
- Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
- Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
- Manage escalations as a top and strategic priority
- Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables
- Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
- Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
- Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
- High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
- Manage asset collection with Client
- Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
- Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
- Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
- Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
- Review and finalize campaign completion reports
- Challenge yourself to become an expert in digital media channels for maximum impact - including display, mobile, search, social and online video, among others
- BA/BS degree or equivalent
- 5+ years of account management, client success, ad operations, analytics and/or sales experience
- Excellent interpersonal communication skills
- Solution oriented mindset / Analytical thinker
- Technical aptitude and the ability to pick up new technology quickly
- Efficient time management skills - able to sustain timeline management and campaign deliverables
- Strong organizational skills
- Proven thought leader in strategic planning and operational efficiencies
- Ability to work under pressure and adapt quickly to adverse situations
- Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
- Working knowledge of retail, ecommerce, and digital industry
- Experience in with planning/CRM platforms (Preferably Salesforce, Placements.Io)
- Problem-solver with investigative skills
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility