Orlando - Sales Support Associate

Theory

  • Orlando, FL
  • Permanent
  • Full-time
  • 1 day ago
Founded in 1997 by Andrew Rosen, Theory revolutionized women’s workwear by developing an innovative stretch fabric that drastically improved a pant’s performance—making it both functional and stylish enough to wear to work and beyond.Continuing the same foundational principles, Theory—which now includes menswear—is committed to creating purposeful designs with exceptional fit and construction. It defines the ‘new modern’ through its concept of the urban uniform: the belief that cool, expertly tailored pieces made from the best materials have the power to change the way we feel, improve the way we work, and inspire the way we live.In 2004, Fast Retailing acquired Theory and spurred the brand’s global expansion. Today, Theory is a leader in Fast Retailing’s dossier and operates 221 freestanding stores worldwide. Its collaborative relationships with department and specialty stores and its e-commerce business continue to position Theory as a continually expanding, international, omnichannel phenomenon.From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by our dynamic retail teams empower every aspect of our business and its future success.We look forward to receiving your resume.The Responsibilities:A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.Business Leader:
  • Demonstrate excellent knowledge of the product to support the brand goals
  • Understand company tools, incentives & strategies to support meeting store sales goals
  • Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure
  • Efficiently execute register functions and inventory transactions
People Leader:
  • Ensure effective communication between all team members
  • Supports ways to keep the team motivated and engaged
  • Contribute new & innovative ideas to support meeting business goals
  • Participate in all training and development meetings.
Operations Leader:
  • Ensure all functions of the store are maintained to support a superior shopping experience
  • Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all processes inclusive of paperwork
  • Support in areas of risk management, physical security, store cash control and inventory control.
  • Participate in physical store inventories.
  • Identify product concerns and communicate inventory needs to support the business goals
  • Comply with all point of sale register policy and procedures
Customer Focus:
  • Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone
  • Collaborate with all team members to support a superior shopping experience
  • Ensure client needs are quickly and effectively met for overall customer satisfaction
  • Uphold merchandise standards and maintain visual directive.
  • Be present on and off the floor as a Theory Brand Ambassador
The Essentials:
  • 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.
  • Dynamic interpersonal and communication skills, both verbal and written
  • Independent work ethic, time management skills
  • Computer skills to operate point of sale system, experiences with teamwork is a plus
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Theory