Advanced Medical Support Assistant (Chaplain Service)

• Coordinate administrative activities, providing technical support work, data collection, and programmatic support for the Service.
• Ensure proper cancellation of appointments and closure of veteran patient record upon death notification.
• Serve as quality control reviewing all paperwork for autopsy request and ensure that this paperwork has been properly routed to Pathology.
• Responsible to release all remains to appropriate agencies/funeral homes and arrange for the burial of unclaimed remains.
• Routinely track and the create and distribute a monthly morbidity and maintain VISN Death Data SharePoint for Hampton Station.
• Responsible to prepare a condolence letter and forward it to the Director's Office in order that the letter and a memorial book be given to the family of the Veteran who has died to support them in their time of loss.
• Establishes office procedures and practices consistent with the Service's needs, facilitating and supporting the executive efforts to provide pastoral services.
• Answers the phone, takes messages, schedules appointments, maintains the service calendar, assists with travel, filing, scheduling patients, and tracking of spiritual assessments or consults where needed.
• Monitors and controls business papers, correspondence, and records throughout the Chaplain Service including coordination of actions papers with associated service line, administrative leadership, and national offices.
• Knowledge of excellent interpersonal skills and principles and genuine concern for people and their situations.
• Possess patience, tact, confidentiality, and diplomacy to be able to deal effectively with persons in crisis.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education: (1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Federal government of the United States