Customer Service Representative
- Boston, MA
- Permanent
- Full-time
-Accurately codes customer tickets in accordance with company prescribed guidelines
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.QUALIFICATIONS:
- Strong organizational skills and attention to detail
- Experience with enhancing service offerings
- Good knowledge of how to increase revenue
- Experience with Prepress and offset
- Solutions focused - ability to solve problems efficiently
- Ability to communicate effectively
- Excellent Customer Service skills and experience
- Proficiency with MSOffice
- Graphics Application skills and experience