Administrative Assistant (Northcenter)

Blue Bird Day LLC

  • Chicago, IL
  • $18.00-21.00 per hour
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Do you enjoy working with a collaborative team in pursuit of a shared mission? Want to make a positive impact in your community? Join the Blue Bird Day team!We are seeking a Full-time Administrative Assistant with scheduling and receptionist responsibilities to join our administrative team. Ideal candidates should be hard working, autonomous, and organized. Candidates should be eager to join a multi-disciplinary team of providers, collaborating to provide an individualized treatment approach that recognizes each child's individual needs and personality.Schedule:Monday-Friday from 8:30a-5pRole & Responsibilities:Receptionist
  • Greet and welcome guests upon arrival into facility.
  • Ensure all guests have completed and signed the appropriate documents, have a guest
badge, and are accompanied at all times.
  • Answer all patient or insurance telephone inquiries with supervision from Office Manager.
  • Maintain client files on Microsoft 365 and electronic medical records system.
  • Create accounts for new patients and manage the completion of intake steps and
paperwork completion throughout the client intake process.
  • Answer phone calls, emails, and intake requests with professionalism, according to
company style guidelines, and within the expected timelines.
  • Assist administrative staff with various administrative projects as needed.
  • Assist in preparing observation schedules for residents, students, and/or interns.
  • Ensure reception area is tidy and presentable.
  • Light cleaning/organizing and assisting with other office tasks as needed.
  • Participate in all required company orientation, professional development days and ongoing
trainings as required.
  • Participate in monthly staff meetings, department meetings and as needed team meetings.
Scheduling
  • Provide the highest level of customer service to patients, providers, and referrals as part of
our in-house concierge admin team.
  • Manage assigned intake, scheduling, and billing tasks for client caseload as needed.
  • Check health insurance eligibility and benefits for clients as needed.
  • Manage the requests and daily management of insurance preauthorizations to ensure they
are kept active and appropriately documented and linked to scheduled services/claims in
the electronic medical records system.
  • Assist clients with understanding and processing their monthly statements
  • Address denied insurance claims for correction, reprocessing, and appeal to prove medical
necessity for payment.
  • Manage the ongoing scheduling of services for clients to best meet therapy
recommendations for treatment, client requests for services, and provider productivity
expectations.
  • Answer all patient or insurance telephone inquiries with supervision from the Administrative
Manager.
  • Maintain client files on Microsoft 365 and electronic medical records system.
  • Answer phone calls, emails, and intake requests with professionalism, according to
company style guidelines, and within the expected timelines.
  • Assist with various administrative projects as needed.
  • Manage all reception tasks for assigned shifts at the front desk.
  • Ensure the administrative office area is tidy and presentable.
  • Light cleaning and assisting with other office tasks as needed.
  • Participate in required supervision meetings for first six months of employment and as
needed per discretion of supervisor.
  • Participate in all required company orientation, professional development days and ongoing
trainings as required.
  • Participate in monthly staff meetings, department meetings and as needed team meetings.
  • Follow all company policies and procedures.
Education and Experience
  • 1 year or reception, customer service, or administrative experience
  • Minimum of 1 year of administrative experience
  • Health care administration experience preferred
  • Experience using EMR systems; experience using Central Reach highly preferred.
Competencies
  • Proactive problem-solving: Identifies problems and gaps and is able to develop and
implement solutions without prompting. Is able to see both the big picture and fine details
when problem-solving.
  • Service Orientation: always acts professionally and calmly when interacting with others;
consistently demonstrates concern and courtesy towards colleagues and clients, and
ensures satisfaction and resolution of issues.
  • Prioritization: understands urgency level of various tasks and distributes their time and
effort accordingly. Can effectively shift priorities and respond to changing needs.
  • Resourceful: Accomplishes goals and solves problems by utilizing a variety of resources.
Understands, leverages, and easily navigates the resources available to them.
  • Assertive advocacy: Is confident and respectful in expressing ideas and opinions when
advocating for client, co-workers, and/or selfOur comprehensive benefits support our team in achieving work-life balance!Competitive full-time hourly rate based on experiencePaid-time off (PTO)Fully clinic-based, no travel and close to public transportationOur supportive, collaborative culture is celebrated by our team!In-depth onboarding to set you up for successIndividualized mentorship focused on your unique goalsDepartment and all staff meetingsBirthday and Anniversary celebrationsBranded Company ApparelHoliday celebrations and MORE!Bird Day is an intensive therapy program for children with autism, ADHD, and other developmental disorders. Our therapies are offered in a preschool-like setting, but instead of teachers, our "classes" are run by therapists. Our collaborative team provides occupational, physical, speech, developmental, ABA, and other therapies to help our clients reach their unique goals. We have locations in Chicago's West Loop and Northcenter neighborhoods and in Wheaton, and we're growing!

Blue Bird Day LLC