Data Center Platform Owner / Solution Architect – Billerica, MA / Boston, MA / Alpharetta, GA Hybrid
- Boston, MA Billerica, MA
- Permanent
- Full-time
- Subject matter expert with deep knowledge of data centers infrastructure functionality.
- Responsible for providing technical solutions (solution architecture) to meet the requirements outlined in Business Requirements Documents (BRDs) created by Business Relationship Managers (BRMs).
- Ensures proper knowledge transfer to the support organization, including identifying knowledge gaps and creating SOPs.
- Responsible for service lifecycle management, including understanding vendor support lifecycles, patching, and upgrades.
- Drives continuous improvement of the platform.
- Works in partnership with BRMs.
- Defines and maintains consistent service management levels. Ensures that customer Service Level Expectations (SLEs) are understood, delivered upon, and met.
- Ensures that service delivery is appropriately coordinated across product and platform teams within the functional departments to maintain continuity. In relation to the service portfolio, serves as a liaison to the BRM, IT Process Manager, and Enterprise Architects, and acts as a focal point for services in their portfolio.
- Through ongoing demand management reviews, identifies and prioritizes technical work to ensure service-specific requests can be fulfilled.
- Supports efforts to implement and maintain the Responsible Care® Management System in accordance with the RC14001® technical specification, as applicable to the site/region.
- University degree or equivalent experience in related technologies required.
- 7+ years’ experience in data center management required;
- Experience in virtualization technology (including VMware and HyperV)
- Experience with back-up recovery and disaster recovery solutions
- Experience with Microsoft Azure and Active Directory
- Experience in environments with physical hardware and cloud IaaS and PaaS solutions.
- Entra ID experience is preferred.
- Experience working with third parties, including MSPs is preferred.
- Experience working in a manufacturing environment is preferred.
- Experience with Infrastructure as Code, Platform Engineering and IT Automation is a plus.
- Certification relevant to the technology scope is preferred.
- Familiarity with IT security, application development, network technologies, hardware, software, and related interfaces.
- Proven ability to organize resources, manage and evaluate large and/or complex projects, and negotiate deadlines.
- Strong leadership skills with the ability to lead others in project settings and provide expert consultation and advice.
- Excellent communication and presentation skills, with experience leading and/or facilitating meetings.
- Ability to understand and translate both business-level concepts and highly technical information. As a Platform Owner, you will have to effectively bridge business requirements with technical execution.
- Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing really meaningful work.
- Hybrid Work Environment – The autonomy to both work from home 2 days a week and develop/sustain colleague relationships in the office 3 days a week.
- Growth –Training, great peer coaching and support, and the ability to personally grow your influence, your position, and your compensation.
- Meaningful Work that is Valued – Customers are demanding sustainable solutions without compromising quality or performance. The work we do is visible, and is helping to create a more abundant, affordable, and cleaner future. It is an awesome feeling to know you’re making a living by making a positive impact in the world; and to be able to say, “I was a part of that.”
- Benefits, Vacation, Etc. – We offer a competitive package of benefits. Benefits begin on first day of employment.
- Feedback – We are committed to giving and receiving feedback in a direct and open fashion.