Customer Service Representative
Good Samaritan Hospital
- Vincennes, IN
- Permanent
- Full-time
- Communication with insurance companies as the need arises
- Entering and/or updating of patient information into the computer system.
- Ensures customer satisfaction and assists with any issues/concerns with patient bills
- Post patient payments and related adjustments to appropriate accounts
- Implements patient payment arrangements in-house or with the appropriate vendor
- Protects patient's rights by maintaining confidentiality of personal and financial information.
- Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every patient.
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Holds certification as a CPFSS (Certified Patient Financial Services Specialist)
- Education: High School graduate, associate's degree preferred
- Experience: 1-3 years of experience in a customer service role preferred. Must obtain certification as a CPFSS (Certified Patient Financial Services Specialist) after hiring. Education provided. Insurance knowledge and terminology, understanding of medical terminology, knowledge of CPT, HCPCS, and ICD10 coding, knowledge of medical billing and collection practices, proficient in spelling, grammar, punctuation, and other language skills. Proficient in keyboarding, data entry, and business writing. Ability to convey a positive and professional image to patients and employees. Maintain composure in high pressure situations.