Universal Banker

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

• Open and maintain deposit accounts, assist with loan applications, and issue new or replacement debit cards while ensuring compliance with all regulations.
• Provide support for routine account maintenance, debit card issues, and a wide range of customer banking needs.
• Capture and update customer profiles with key life events, goals, and financial needs to strengthen relationships.
• Conduct proactive follow-up with new and existing customers to deepen relationships and identify opportunities.
• Maintain thorough knowledge of all electronic banking services and assist customers in their use.
• Accurately process deposits, withdrawals, loan payments, and other financial transactions while verifying identification, endorsements, and account information.
• Evaluate and place holds on uncollected funds in accordance with bank policies.
• Balance cash drawer daily, report discrepancies, and resolve outages in collaboration with branch management.
• Issue cashier’s checks, process wire transfers, and support additional branch services such as bank-by-mail and night deposit.
• Assist with currency transaction reporting and suspicious activity monitoring in compliance with BSA/AML requirements.
• Maintain and balance ATM operations; prepare and verify cash shipments and vault cash under dual control.
• Demonstrate working knowledge of standard banking systems, Microsoft Office applications, and branch equipment.
• Stay informed on bank products, services, and industry trends while remaining aware of competitive activity.
• Consistently deliver innovative, customer-focused solutions to enhance service and strengthen relationships.
• Duties may vary by branch location, and additional responsibilities may be assigned as needed..

• High school diploma required; additional education preferred.
• Previous customer service experience required, preferably in banking or financial services.
• Strong interpersonal skills with the ability to listen, build rapport, and develop trust.
• Attention to detail, excellent organizational skills, and the ability to manage time effectively.
• Action-oriented with a positive, professional, and innovative approach.
• Adaptable and willing to embrace change; eager to learn new skills and processes.
• Able to remain calm and professional under pressure while handling multiple responsibilities.
• Strong problem-solving skills with the ability to identify solutions and resolve customer issues quickly.
• Proficiency in Microsoft Office and comfort with banking technology and systems.
• Ability to sit and perform computer-based tasks for extended periods.
• Employees must be able to perform the essential functions of this position to maintain employment with First Federal Bank.

First Federal Bank