UPWARD MOBILITY PROGRAM COUNSELOR

• Under direction, performs a variety of counseling tasks including duties which are creative, evaluative, interpretive, and analytical while applying professional judgment and knowledge for the Upward Mobility Program (UMP).
• Prepares Upward Mobility Program documents such as Participation Verification Agreements, Career Development Plans, and Examination Forms by typing applicable information and sending out to applicants and/or participants.
• Updates individual records in UMP computer system using data from Career Development Plans, reports, participant correspondence, and Career Services reports/correspondence.
• Provides guidance and assistance to agency UMP liaisons, participants and participant supervisors, and the educational community regarding Upward Mobility Program policies, procedures, and education requirements.
• Serves as backup support for the UMP hotline when needed.
• Assists the UMP Manager with the directing and training of new employees.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of four years of college and one year of professional experience, preferably human resources, or satisfactory completion of an approved training program.

• Requires extensive knowledge of working in a fast-paced customer service or telecommunications environment.
• Requires one (1) year of professional experience using Human Capital Management (HCM) software, Microsoft Office Word, Excel, Outlook, or similar software applications.

• Prefers extensive knowledge of working in a fast-paced customer service or telecommunications environment.
• Prefers one (1) year of professional experience using personnel systems, Human Capital Management (HCM) software, Microsoft Office Word, Excel, Outlook, or similar software programs.
• Prefers one (1) year of professional experience building and maintaining work relationships with both coworkers and the public in a congenial and polite manner.
• Prefers one (1) year of professional experience in ensuring digital and physical information is consistently structured, easily retrievable, and properly archived.
• Prefers experience from attending college or one (1) year of professional experience working within higher education institutions.

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.

• Competitive Group Insurance benefits including health, life, dental and vision plans.

• Flexible work schedules (when available and dependent upon position).

• 10-25 days of paid vacation time annually (10 days for first year of state employment).

• 12 days of paid sick time annually which carryover year to year.

• 3 paid personal business days per year.

• 13-14 paid holidays per year dependent on election years.

• 12 weeks of paid parental leave.

• Pension plan through the State Employees Retirement System.

• Deferred Compensation Program - voluntary supplemental retirement plan.

• Optional pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

• State employees: Log in to the

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

State of Illinois