Part-Time Guide
Parallel
- Lakeland, FL
- Permanent
- Part-time
- Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
- Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
- Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
- Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
- Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
- Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
- Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
- Maintain the cleanliness of the store on a daily basis.
- Will be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.
- Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.
- Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry.
- Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary.
- Age 21 or over
- High School Diploma or equivalent
- Valid Government-Issued Photo ID
- Must be flexible regarding work schedule, including evenings, weekends, and holidays
- 1 year in Retail or a related industry where customer service is critical
- Constantly operating a computer and other office machinery
- Strong attention to detail and ability to multitask and manage time effectively
- Excellent communication and organizational skills
- Ability to manage difficult situations and resolve in a timely and professional manner
- Microsoft Office Suite proficient level
- Experience in the Cannabis industry
- Class E Driver's License
- Must present a current DMV printout with none of the following violations:
- Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
- Two or more other moving violations and one at fault accident in the last three years
- Two or more fault accidents in the last three years with no moving violations
- No more than 3 moving violations or chargeable accidents in the past
- Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
- Ability to assist with lifting stock and materials
- Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
- Must be able to remain in a seated position inside the vehicle for extended periods
- Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
- Ability to bend in repetitive motion
- Are self-motivated; micro-managing isn't fun for anyone
- Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
- Can work fast and be flexible; our industry is always changing
- Play nice with others; we collaborate with each other a lot
- Think creatively; sometimes, the “traditional” solution isn't the best one
- Employee discount
- 401k enrollment
- Pet Insurance
- Tuition Reimbursement Programs
- Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program