Description Join ASAC as a Patient Services Representative and make a difference in the lives of our patients!At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of contact for patients seeking our life-changing services. Your warm demeanor and exceptional customer service skills will be instrumental in providing a welcoming environment to those in need. Applicants must be available to work Monday through Thursday 7:45 am to 5:00pm and Friday's 7:45am to 3pmKey Responsibilities:
Perform the patient check-in process with precision, accurately updating patient demographic information in our electronic health record (EHR) and collecting financial and insurance details.
Provide excellent customer service by greeting patients and notifying appropriate staff of their arrival, creating a welcoming and caring environment.
Manage office opening and closing duties, ensuring tidiness in waiting areas, reception, copy/supply rooms, and staff areas throughout the day.
Direct incoming calls to the right departments or staff members and ensure accurate and timely information exchange with the clinical department. Schedule and confirm patient appointments.
Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to facilitate accurate and timely remittance. Inform patients of their financial responsibilities accordingly. Collect patient payments in a professional and courteous manner.
Manage patient correspondence via phone, fax, mail, letter, email, and text, ensuring seamless communication. Assist in maintaining the patient closed file record system.
Reconcile cash drawer to ensure accuracy and complete deposits following agency guidelines.
Assist the Revenue Cycle Manager in generating claims and support the Data Coordinator in conducting data checking procedures.
RequirementsQualified candidates will have a high school diploma/GED and showcase strong computer skills, including proficiency in Microsoft Office programs. Effective communication and previous experience with a multi-line phone system will be invaluable in this role. Candidates must also be able to successfully complete an extensive background check process.Compensation and BenefitsAs a Patient Services Representative, you will start with a competitive hourly rate of $15.70. Additionally, you'll be eligible for a comprehensive benefits package, including Health, Dental and Vision coverage, FSA, company-paid Life/AD&D/Short and Long-Term Disability insurance, Voluntary Life Insurance, and more. We support your overall well-being with an Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match, and a generous Vacation, Personal Time, and Sick Leave Plan.Apply now and be the first to welcome our patients on their journey towards healing and recovery!ASAC is an Equal Opportunity Employer