General Manager - Chips N Ales
Traditions Hospitality Group
- Ardmore, OK
- $52,000-57,000 per year
- Permanent
- Full-time
- Flexible Schedules
- Free Management Meals
- Extensive Management Training Program
- Salaried Managers are Paid Time In Addition Time and Half If They Work A Holiday
- 85% of Management Positions Prompted From Within
- 401(k) Matching
- Affordable Health Insurance
- Affordable Dental Insurance
- Affordable Vision Insurance
- Employee Assistance Program
- Employee Discounts
- Paid Time Off
- Employee Recognition Programs
- Anniversary & Birthday Programs
- Award Co. Recognition Programs
- Bonuses
- Embodies Traditions Mission, Vision, and Core Values
- Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience
- Oversees all aspects of the operation
- Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary
- Must ensure all areas meet health and safety standards at all times
- Ensures that all employee and manager issues are resolved quickly
- Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties
- Addresses all issues related to the above in a timely and professional manner
- Follows up daily on any outstanding maintenance issues
- Ensures that the venue consistently provide exemplary customer service
- Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
- Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted
- Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
- Establish minimum standards for employee performance and guest service
- Maintain food and equipment inventories, and keep inventory records
- Monitor employee and guest activities in order to ensure liquor regulations are obeyed
- Order and purchase equipment and supplies
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
- Schedule staff hours and assign duties
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Maintain personal health and sanitation standards (wash hands after using restroom, etc.)
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.)
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- This position is located within The Chickasaw Nation's Casinos.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- Assist the owner with special projects as needed
- Recruiting, interviewing, selecting, hiring, promoting and terminating employees
- Uniforms and/or clothing should always be "on stage clean"
- Ensure everyone always wears safety/slip resistant shoes
- Ensure everyone wears a safety belt when lifting objects over 20 lbs
- Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought
- Superior attendance and punctuality
- Attendance in mandatory meetings, training, workshops, and/or seminars
- Adhere to organization policies and procedures
- Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
- Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
- Knowledge of laws, legal codes, government regulations regarding the food service industry
- Excellent oral and written communication skills
- Expert computer skills, ability to compose and create reports, letters, memos and procedures
- Mature judgment and professionalism in handling all matters
- Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology
- Ability to read and understand information and ideas presented in writing
- Excellent math skills
- Excellent organization and problem solving skills
- Knowledge of InfoGenesis software
- Standing during most of the shift
- Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
- Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
- Essential hand/eye coordination
- Work is normally performed in a typical interior restaurant work environment
- Noise level is moderate to high
- Moderate exposure to cigarette smoke
- Limited exposure to physical risk
- Moderate physical effort required
- Some travel, overnight stays as needed, rarely