Senior Operations Manager
SPCSHP
- Brooklyn Heights, Brooklyn, NY
- $90,000-120,000 per year
- Permanent
- Full-time
- Acting as the primary point person for all office management duties in our NY HQ. You will coordinate in-person and virtual events, as well as own communication with building management.
- Overseeing all of our platforms and subscriptions, ensuring all accounts are up-to-date, managing user access, troubleshooting any issues and quarterly audit/assessments to ensure we are best in class with our operational toolkit.
- Managing and maintaining our G Drive and distribution lists, organizing files, managing user access, and ensuring all information is up-to-date and easily accessible.
- Documenting (and consistently optimizing as needed) our tools, subscriptions, and ways of working, including creating and updating manuals, guides, and procedures.
- Becoming an expert in our agency platforms, such as Monday.com, understanding all features and functionalities, training staff, and acting as a point of contact for any questions or issues.
- Leading on our template gallery and templates in general, including creating, updating, and managing all templates, and ensuring they are easily accessible and user-friendly.
- Supporting the Managing Director with the partnership with IT, coordinating with IT for any technical needs, troubleshooting issues, and ensuring a smooth onboarding process for new hires in collaboration with the People & Culture team.
- Developing and implementing operational policies and procedures.
- Managing relationships with vendors and service providers, ensuring that all items are invoices and paid on time.
- Overseeing operational budgets and managing resources effectively.
- Provide support of the processing and reconciliation of internal and external agency expenses.
- Identifying opportunities for process and office management improvements, and designing and implementing new systems.
- Providing support for all teams within the organization, and liaising with team leaders to ensure operational efficiency.
- 5+ years of proven experience in operations management or a similar role within an agency environment
- 2-3x a week in office at NY HQ
- Strong knowledge of office procedures and budget management principles
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal abilities
- Proficiency in MS Office and G Suite (Figma is a bonus)
- Familiarity with Monday.com or similar project management tools
- Ability to manage and prioritize tasks