Sales Associate
- Grapevine, TX
- $24.00 per hour
- Permanent
- Full-time
- Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service
- Build and maintain key client relationships, generating repeat business and lifetime value
- Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.
- Prepare compelling group proposals, sales materials and contracts that result in sales wins
- Create and update quarterly sales action plans outlining business development objectives and market segment strategy
- Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge
- Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
- Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
- Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
- Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression
- Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Minimum 2 years’ relevant experience in hospitality industry
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Successful Department of Motor Vehicle check
- Professional communication skills both verbal and written
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time