Intake & Adoptions Coordinator

• Adoptions

• Serve as a Tulsa SPCA's liaison for potential adopters including answering general questions and concerns regarding adoptions and animal availability
• Provide outstanding customer service by ensuring smooth and efficient operations of all adoptions and returns
• Effectively utilize and maintain shelter database (ShelterLuv), with respect to the adoptions process, in order to reach organization and program objectives
• Establish an environment that encourages client satisfaction and positivity
• Ensure completed folder with accurate information is given to all adopters, along with designated supplies before leaving Tulsa SPCA with adopted animal
• Implement strategic salesmanship to ensure every adopter is offered our retail preventatives and clinic services
• Collaborate with Director of Community Engagement to prepare animal folders and adoption kennel cards for all offsite programming, including Mobile Adoption Center (MAC) events.
• Maintain a clean, organized and safe environment for the animals and public at all times. Stock all supplies prior to opening
• Assist with training staff and volunteers on proper use and completion of adoptions in database
• Assist in gathering information/data for adoption-related grants and outside publications
• Conduct financial transactions as required for completed adoptions
• Responsible for following procedures for tracking payments taken and logging appropriate information on the report turned in weekly to the Animals Connections Manager
• Reviewing, logging, & returning voicemails on the Adoptions extension
• Foster to Adopt

• Assist Animal Connections Manager with intakes and transport as needed
• Responsible for insuring foster-to-adopt animals are brought back as needed for vet care and adoptions, and provide support to foster families
• Intakes

• Prepping for and assisting with intakes as needed; may include behavior screening of dogs/cats before commitment to intake
• Assisting with initial intake vetting for new animals (vaccinations, exams, microchips, administration of parasite prevention, etc.
• Reviewing, logging, & returning voicemails on the Intake extension
• Available to help with hoarding cases as needed
• Other Duties

• Attend training required to enhance knowledge and animal handling/welfare skills
• Comply with all Tulsa SPCA policies and best practices, including a high standard of dependability for promptness and attendance
• Performs related work as required

• High School diploma or State Equivalency certification required. Some college preferred
• Must exhibit strong interpersonal and customer service skills; along with excellent verbal and written communication skills.
• Bilingual abilities preferred
• Exhibits excellent organizational and sound decision-making skills with attention to detail
• Experience and knowledgeable with Windows-based PC, including general office software required. Capable of learning new database systems.
• Ability to perform clerical duties such as data entry, answering a multi-line phone system, returning phone calls, filing, copying as needed
• Ability to promote Tulsa SPCA's animals, clinical products and services effectively
• Must have a valid driver's license
• Availability to work weekends and varied shifts as required
• Flexible and adaptable to fast-paced environments and stressful situations.
• Multi-task and self-starter, ability to learn quickly.
• Respect for animals and ability to exercise proper control
• Must remain professional, calm, polite, friendly, and empathic at all times; even during stressful situations.
• General knowledge of animal welfare helpful

• Office setting with extended periods of sitting, talking, and listening
• Exposure to odors, wet, humid, and dusty conditions, airborne particles, fur, hair, animal waste, and various cleaning chemicals and supplies.
• May be exposed to sick, injured and vicious animals.
• Ability to bend, walk, reach, push, pull, sit, and stand for extended periods of time. Ability to hear, talk, and use hand dexterity, specific vision abilities required to include close vision, and ability to adjust focus.
• Noise levels in kennel areas vary

• Must be able to pass a drug screen & background check

TULSA SPCA