Process Improvement Analyst
- Rocky Mount, NC
- Permanent
- Full-time
Job ID: 25-10115
Location: Rocky Mount, NC
Duration: 12 months of contractOverview:Client Dept is modernizing core business processes and seeking a Process Improvement Analyst to analyze workflows, identify inefficiencies, and design user-friendly, sustainable solutions. This role requires strong process analysis, stakeholder engagement, and change management skills.Responsibilities:
- Analyze and document current workflows, systems, and pain points
- Develop future-state process maps using Lean/Six Sigma methods
- Recommend process and technology improvements to enhance efficiency
- Partner with IT, leadership, and frontline staff to ensure alignment
- Support change management through workshops, presentations, and pilot rollouts
- Track KPIs and drive continuous improvement
- 5+ years in process improvement, engineering, or operational excellence
- Strong process mapping, gap analysis, and workflow redesign skills
- Knowledge of Lean/Six Sigma (Green Belt preferred)
- Excellent stakeholder management and problem-solving abilities
- Bachelor’s degree in Business Administration, Industrial Engineering, or related field
- Experience in government, DMV, public sector, or high-volume service delivery
- Strong communication and relationship-building skills
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com