IME Scheduling Coordinator

• Schedules and confirms appointment dates and times with physicians' offices
• Communicates with clients/customers regarding appointment scheduling, physician CV's, appointment changes, no shows/cancellations, and receipt of medical records and/or images
• Prepares and sends exam notification letters daily
• Coordinates with the client to obtain required medical records prior to examination
• Timely chart preparation by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred
• Coordinates ancillary services such as transportation and translation, when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
• Answer incoming calls and emails handle inquiries appropriately in a prompt, friendly and professional manner
• Process and maintain spreadsheets for provider payments utilizing Corvel internal programs
• Submit invoicing for IME/Peer reporting
• Organizes and maintains document storage and record keeping in reporting system
• Follows strict state guidelines regarding forms and timelines
• Perform other duties as assigned by Unit Manager

• Excellent written and verbal communication skills
• Ability to work on several concurrent tasks and prioritize workload with minimal direction
• Strong interpersonal, time management and organizational skills that include comfort in interactions with all levels of staff and individuals outside of the organization
• Ability to work both independently and within a team environment, demonstrate, and promote a positive team oriented
• Excellent verbal and written communication skills
• Exceptional decision-making and problem-solving abilities
• Excellent multitasking required in this deadline driven dept
• Above average verbal and written skills in order to communicate effectively and obtain correct information from physician offices, adjusters, account managers, attorneys and injured workers
• Requires regular and consistent attendance, being reliable, responsible, and dependable and fulfilling obligations
• Must be able to maintain confidentiality
• Complies with all safety rules and regulations during working hours in conjunction with the Injury and Illness Prevention Program (“IIPP”)

• Minimum of 3 years’ experience in administrative support roles
• High school diploma or equivalent, college degree preferred or equivalent combination of training and experience
• Experience in a medical office preferred
• Proficient in Microsoft Office (Excel, Word and Outlook)

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