E-Commerce Associate Manager, Erborian
- New York City, NY
- $60,000-65,000 per year
- Permanent
- Full-time
- Website Optimization/Management
- Own the end-to-end management of product catalog and quality-check all imagery, video and copy uploaded to site.
- Ideate and design e-commerce experiences on Sales Force SFCC platform concretely setting up all contents, promotions, etc. directly in SFCC’s business manager (back office).
- Implement A+ content as well as best practices to enhance conversion rates and engagement.
- Identify and troubleshoot website bugs and monitor website and data to drive improvements in the online shopping experience.
- Monitor daily sales trends and provide insights and analysis for key stakeholders, utilizing data to make recommendations.
- Plan and optimize the e-commerce marketing calendar based on holiday sales, promotions, and new product launches.
- Assist with content briefing for any new e-commerce asset needs for U.S market.
- Monitor discount rate and promotional schedule according to forecast.
- Forecast and manage web stock based on market trends and growth objectives.
- Forecast any key promo periods, GWPs and kits according to product lead times.
- Track, plan and manage inventory flow to e-commerce warehouses.
- Ensure that website inventory is accurate and reflective of warehouse stock and monitor for any OOS issues on the website.
- Consistently track competitive landscape for best-in-class customer experience.
- Act as key liaison between warehouse, logistics, and customer care teams to ensure smooth processing of outbound orders and returns.
- Identify any bugs with the order fulfillment process and raise issues to relative departments.
- Provide product knowledge to Customer Care team as needed.
- E-CRM & Loyalty
- Own the E-CRM planning calendar and adapt strategy based on current market landscape.
- Partner with cross-functional partners on email copy, campaign planning and retention strategies and production.
- Ensure email cadence and monitor any delivery issues with the development team.
- Monitor weekly performance and provide key stakeholders with analysis and business insights.
- Guide key marketing and content strategies across CRM and the website based on inventory availability, excess stock, and sales goals.
- Consistently track competitive CRM landscape for best-in-class customer experience.
- Sales performance and data analysis
- Brand presentation
- Internal and external relationship quality
- Completed Bachelor’s degree
- 1-3 years+ of experience in E-commerce, Digital Marketing, or Data Analytics.
- Experience in Salesforce a plus
- Experience with consumer products preferred
- Excellent verbal, written & presentation skills
- Must present a positive, professional and energetic attitude, be able to work in a team, be proactive and remain self-motivated
- Must be detail oriented, and have excellent organization and time management skills
- Must have strong computer skills and proficient with Microsoft Office (Excel, Word & PowerPoint, Outlook)
- Beauty industry know how, passion for cosmetics/beauty products
- A self-starter with the ability to problem solve and brainstorm in a fast-paced, collaborative environment and act with a strong sense of accountability.
- Ability to work effectively with and present to individuals at all levels.
- A keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitude.
- Flexibility to wear many hats and own the entire e-commerce experience from ideating and design to execution and analysis.
- Must be an ambassador of the Erborian Brand
- Must be available from Monday to Friday
- Ability to work a flexible schedule to meet the needs of the business, including travel to NY office at least 3X monthly or as needed.