Customer Service Representative

Style Netbox

  • Cincinnati, OH
  • $29.00-32.00 per hour
  • Permanent
  • Full-time
  • 4 days ago
Customer Service RepresentativeCompany: Style Netbox
Location: Cincinnati, OH
Schedule: Monday to Friday, 8 hours per day
Salary: $29 – $32 per hourAbout UsAt Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.Job DescriptionWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will play a vital role in enhancing our customer experience and ensuring customer satisfaction. As a Customer Service Representative, you will serve as the primary point of contact for our clients, assisting them with inquiries, resolving issues, and providing accurate information about our products and services.Responsibilities
  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints with empathy and efficiency.
  • Maintain detailed and accurate records of customer interactions.
  • Identify and escalate priority issues to the appropriate department.
  • Collaborate with team members to improve customer service processes.
Qualifications
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Familiarity with CRM systems and customer service software.
  • Empathy and patience in dealing with customer concerns.
Benefits
  • Competitive hourly pay ($29 – $32 per hour).
  • Opportunities for career growth and advancement.
  • Skill development and professional training.
  • Collaborative and creative work environment.
  • Full-time, Monday to Friday schedule for work-life balance.

Style Netbox