Emerging Talent INVEST Program - Guardian Associate (Workers Compensation Claims Trainee) - California
- Sacramento, CA
- Permanent
- Full-time
OverviewAbout the INVEST ProgramAre you a recent college graduate looking for a long-term, stable, innovative and exciting career that helps make a meaningful difference and supports people through challenges?At Gallagher Bassett, we proudly serve many of the Fortune 500’s most respected employers, as well as the world’s largest insurance carriers, captive managers, and risk-bearing entities. Our reputation for excellence is built on decades of industry leadership, innovation, and unwavering commitment to delivering superior outcomes. As a member of the GB team, you will be part of an elite organization trusted to manage complex claims portfolios and uphold the highest standards of service and integrity in the industry.The Emerging Talent INVEST Program (ETIP) – Guardian Pathway is a 9-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries.Gallagher Bassett’s ETIP is a transformative journey designed to cultivate the next generation of professionals in the risk management and insurance industry. This program, which stands for Industry Navigation, Values, Education, Skills, and Training, offers a unique blend of advanced education, hands-on experience, and guided mentorship. Participants will navigate the complexities of claims and risk management, uphold strong values of service excellence and professionalism, and gain foundational knowledge in commercial insurance principles. With structured training modules and real-business exposure, the INVEST program is more than just a job—it's a launching pad for a dynamic and meaningful career in risk management and insurance industry.As part of the INVEST Program — which stands for Industry Navigation, Values, Education, Skills, and Training — colleagues will:-Navigate the intricacies of the claims and risk management industry through advanced education, self-study, hands-on experience and guided mentorship.-Uphold the Gallagher Way--the shared values which are the rock foundation of the company and our culture.-Gain foundational Education in commercial insurance principles, workers’ compensation claims management best practices, client service excellence, regulatory compliance, medical practices, litigation management, subrogation and settlement negotiations-Develop and refine key Skills in communication, business, management, conflict resolution, negotiation, investigation, documentation excellence, cross functional communication, and analysis.Complete structured Training designed to prepare program participants for a long-term career in a growing organization focused on serving largest global employersProgram Highlights
- 9-months, paid, fully remote learning track
- Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience
- Fully remote (this Workers Compensation candidates must physically reside in states specified although the role is remote)
- Interactive sessions, one-on-one mentorship, collaborative projects, exposure to wide variety of industries, clients, and knowledge material
- Fully paid licensing and advance education opportunities
- Career progression post-graduation into claims resolution manager roles and beyond
- Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
- Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
- Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases.
- Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
- Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
- Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop.
- Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
- Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
- Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling.
- Client Service Instructions & Carrier Guidelines:
About YouEducation: Bachelor’s degree or 4-year degree from an accredited institution preferred.Attributes:
- Active listening skills
- Problem-solving mindset
- Adaptable to changes in procedures and technology
- Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
- Strong verbal and written communication skills
- Strong time management and ability to multi-task
- Detail-oriented
- Curious, learning-focused mindset