Lead App An, Admin Tech
Harvard University
- Boston, MA
- $95,000-100,000 per year
- Permanent
- Full-time
- Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field
- Experience with the administration and support of academic enterprise-class systems such as Scheduling, Student Information Systems, Student Financial Aid, Career Planning, or Housing
- Demonstrated solution design using both technical and business process approaches
- Experience with custom developed applications and the software development life cycle
- Experience leveraging APIs, reporting, and data analytics
- Minimum of five years' post-secondary education or relevant work experience
- ITIL Foundations certification
- Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required
- Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)
- Provide Service Ownership and oversight for assigned service(s), which could incorporate a combination of custom-built and third-party products
- Provide leadership to a matrix team of contractors and full-time staff who provide day-to-day operational support services for their service(s) Provide Tier 2 support to related applications
- Handle incidents assigned to services and coordinate with other support staff
- Ensure regular communication with all involved partners, stakeholders, and the community about current status of projects, as well as what is on the product horizon
- Assess, pilot, and operationalize application enhancements, as driven by the stakeholder demand
- Collaborate closely with HBS IT and HUIT support teams to measure effectiveness and support models through development of metrics
- Manage the entire product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans
- Determine customer requirements (via research, personal interviews, focus groups, surveys, roundtables, etc.) and translate them, through the HBS development process, into user stories, technical product requirements, and representation in projects
- Oversee the fiscal year budget and plan and prioritize new and enhanced offerings for assigned services and applications
- Complete other responsibilities as assigned
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.