Parts Sales & Product Support

Palmer Johnson

  • Madison, WI
  • Permanent
  • Full-time
  • 1 month ago
Do you love solving problems, are knowledgeable about heavy equipment, and enjoy helping customers get exactly what they need? We’re looking for a Parts Sales & Product Support to be the trusted voice on the other end of the line for our customers.This position is based out of our Sun Prairie, WI office, with the ability to work from home after training is completed.Who We Are? Palmer Johnson is a leading distributor and remanufacturer of heavy-duty off-highway drivetrain and engine components, representing industry-leading brands like Twin Disc, ZF, Funk, Deutz, Isuzu, Hatz and more. With over 45 years of success, we pride ourselves on world-class service, technical expertise, and a culture that values people just as much as performance.About the RoleIn this role, you’ll be the go-to expert who listens, advises, and gets the right parts out the door — fast. Whether you're handling a customer order or reviewing a parts schematic to ensure the customer gets the right parts, you’ll play a key role in keeping our customers up and running.What You’ll Do
  • Handle inbound calls and emails with professionalism, speed, and accuracy
  • Understand customer needs and recommend the right parts
  • Read and interpret Bill of Materials (BOMs), drawings, and manuals to find the perfect part fit
  • Work with internal experts to solve technical issues
  • Stay in touch with vendors to confirm lead times and availability
  • Keep customers updated on orders, backorders, and special requests
  • Maintain detailed customer records and process orders in our CRM and ERP systems
  • Coordinate with warehouse and procurement teams to ensure seamless delivery
  • Keep your product knowledge sharp through training and hands-on experience
What You Bring
  • High school diploma or equivalent (technical/vocational training a plus)
  • 2+ years of experience in inside sales or parts counter roles — bonus if it’s in heavy equipment or powertrain systems
  • Solid understanding of mechanical systems and/or technical documentation
  • Clear, confident communication skills
  • Experience with ERP and CRM systems, plus Microsoft Office (Salesforce experience a plus)
  • Detail-oriented with strong problem-solving skills
  • A customer-first mindset and a team-focused attitude
  • Naturally curious and love continuous learning
  • Experience working with cross-functional teams
Why You’ll Love Working Here
  • Flexible hybrid schedule – work from home and onsite
  • Award-winning culture – fun, un-corporate, and full of support
  • Competitive compensation
  • Robust benefits package:
  • 401(k) with company match
  • Health, dental, vision insurance
  • Life and disability coverage
  • Paid time off + 8 paid holidays
  • Wellness initiatives and more!
If you're a problem-solver with a passion for helping customers and a knack for technical sales, we'd love to hear from you.Palmer Johnson is an equal-opportunity employer that is committed to hiring a diverse workforce representing the many personalities and cultures in our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Palmer Johnson