IT Service Desk Manager
TriQuest Business Services
- San Antonio, TX
- $80,000-90,000 per year
- Permanent
- Full-time
Industry: Healthcare
Salary: $80,000–$90,000 annually
Apply now by emailing:About the RoleWe’re looking for a proactive and hands-on IT Service Desk Manager to lead a team of three support specialists in delivering exceptional IT services in a fast-paced healthcare environment. This role blends leadership, technical acumen, and deep understanding of IT Service Management (ITSM) practices to enhance service delivery, improve performance, and drive operational excellence.Key ResponsibilitiesLead day-to-day operations of the IT Service Desk, mentoring and managing a team of three techniciansApply ITSM principles to effectively handle incidents, service requests, changes, and problemsMonitor and report on SLAs and KPIs to ensure high service standardsConduct regular team performance reviews, coaching sessions, and development planningServe as the senior escalation point for complex IT issues, ensuring swift and effective resolutionCollaborate with clinical and IT teams to align service delivery with organizational goalsAnalyze support trends and recommend improvements in systems, processes, or trainingMaintain up-to-date SOPs, support documentation, and onboarding materialsEnsure compliance with healthcare IT regulations and standardsQualificationsRequired:3+ years of IT support experience, including at least 1 year in a leadership roleProven ability to manage SLAs and drive team performanceStrong working knowledge of ITSM tools (e.g., ServiceNow, Zendesk)Broad technical troubleshooting skills (hardware, software, networking)Excellent communication skills and a customer-focused mindsetExperience working in or with compliance-sensitive environmentsPreferred:Background in healthcare or other regulated industriesCertifications such as ITIL, CompTIA A+ / Network+, or Microsoft 365 Fundamentals📩 Interested?
Email your resume to with the subject line: IT Service Desk Manager Application